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Furniture Protection Program

Furniture Protection Program

What are Furniture Protection Plans?

Nothing gives you more confidence and satisfaction than knowing that your furniture purchases will remain beautiful and valuable for as long as possible. With Guardsman® Furniture Protection Plans, you can have peace of mind knowing that your new fabric, leather, wood, and many other types of furniture are protected from accidental stains and damage.* These plans give you a furniture repair expert when you need one thousands of professionals across the United States and Canada who can:

CLEAN ACCIDENTAL STAINS 

  • Food and beverage stains

  • Household liquids

  • Inks

  • Lipstick, nail polish, cosmetics

  • Human and pet bodily fluids

REPAIR ACCIDENTAL DAMAGE

  • Punctures, rips, cuts, tears and burns in most leathers and fabrics

  • Burns, heat marks, scratches and gouges in wood

  • Springs, frames and certain mechanisms

 *Not all plans cover all of these forms of stains and damage; some plans cover additional stains and damage.  Plans vary by retailer.  Please consult your plan or your retailer for specific information about coverage (including whether your plan offers replacement coverage) and exclusions. 

How Do Guardsman Warranty Plans Work?

When you buy new furniture, your quality furniture retailer will offer you a Guardsman protection warranty plan. Our retailers will provide you with documentation for the plan at the time of purchase, or you may receive it in the mail directly from Guardsman. These plans include (click on the plan to see sample plan language*):

  • Wood/Hard Surface Furniture

  • Leather

  • Fabric (stain only)

  • Fabric (stain and damage)

  • Mattress

  • Rug

  • Outdoor Furniture

  • Elite (multi-surface)

  • Gold (multi-surface)

  • Kitchen Cabinets

Support for Our Plans:

When you need service for a covered event, immediately initiate a claim online or by calling our Guardsman call center, based in Michigan; the right number to call is included on your furniture protection plan. It’s critical that you report the issue quickly to help ensure a successful repair.

More than 100 dedicated customer service associates deliver world-class consumer satisfaction to answer your questions and take preliminary information about your claim. We talk to thousands of households every day, meeting their needs with unmatched professionalism.

If you initiate your claim by phone, you will be mailed (or emailed) a claim form; if you initiate your claim online, you will be asked to print the claim form. That claim form must be fully completed, signed, and returned to Guardsman along with documentation of your purchase within 30 days of your initial report; you may also be asked to provide photographs of your damaged furniture, which will enable us to determine the right solution to your problem. Guardsman uses the information on your form and other information to decide how to respond to your claim and to provide you with the most efficient service possible.

Service Technician Network:

Claims that require a technician to repair damage are referred to one of our many furniture repair professionals—local business people in your community who are selected by Guardsman because of their expertise in solving furniture problems. Some of them are even Guardsman FurniturePro® franchisees! These trained professionals successfully repair 90% of the damage that they are called to repair on the first visit to your home. Within a few days of receiving your completed claim information, the repair professional selected by Guardsman will contact you directly to schedule an appointment to visit your home. You will know who is coming to your home, and when they will be there.

Damage that can’t be repaired in your home may require us to buy replacement parts for your furniture, and sometimes (if your plan provides for it) we buy replacement furniture when other solutions aren’t available. If your damage falls into this category, someone from Guardsman will contact you to bring your claim to resolution.

*Not all plans cover all of these forms of damage; some plans cover additional stains and damage.  Plans vary by retailer.  Please consult your plan or your retailer for specific information about coverages (including whether your plan offers replacement coverage) and exclusions.